Optician / Optical Assistant 1 year or more Working Experience

•Assists co-workers with difficult or complex areas of product needs & prescriptions

•Utilizes store tools & adheres to Brand Store Commitments

•Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume

•Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools

•Reinforces customers’ final selection

•Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded

•Acts quickly for resolution

•Partners with management as necessary

•Possesses the ability to multi-task, prioritizes & manages time with competing priorities

•Commits to delivery date & time, seeks feedback & asks for referrals

•Strives to achieve exceptional results on Brand KPIs & competencies

•Presents, celebrates & educates at pick up

•Takes pride in store appearance, shows initiative to keep store clean, attractive & organized

•Secures & protects company assets in your control

•Informs management of safety opportunities; demonstrates safe work practices

•Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management

•Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.)

•Maintains proper dress code, including name tag & associate tablet

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